Terms of Service

Last updated: 11 June 2026

Welcome to Wellbeats. These Terms of Service outline the terms and conditions for using our website and purchasing products from wellbeats.coach.

By accessing our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Us

This website is operated by Wellbeats, a New Zealand-based business operated by Sebastian Abraham as a sole trader.

Throughout the site, the terms “we”, “us” and “our” refer to Wellbeats.

Contact email: sebastian@wellbeats.coach

Return address:
Wellbeats
67 Willow Street
Tauranga, New Zealand

2. Use of Our Website

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our website or products for any unlawful, harmful, fraudulent, or unauthorised purpose.

You must not attempt to interfere with the security, functionality, or availability of our website.

3. Product Information

We aim to ensure that all product descriptions, pricing, ingredients, images, and other information on our website are accurate and up to date.

However, minor errors, omissions, or changes may occasionally occur. We reserve the right to correct errors, update information, or change product details at any time without prior notice.

Product images are for illustration purposes only. Packaging, labelling, colour, or appearance may vary slightly from the images shown on our website.

4. Supplement and Health Disclaimer

Wellbeats products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Information on this website is provided for general education and wellbeing purposes only. It is not medical advice and should not replace advice from a qualified healthcare professional.

Before using any supplement, you should consult a healthcare professional if you:

• Are pregnant or breastfeeding

• Have a medical condition

• Are taking medication

• Have allergies or sensitivities

• Are under medical supervision

• Are unsure whether a product is suitable for you

You are responsible for reading product labels, ingredient lists, directions for use, warnings, and any other product information before use.

Do not exceed the recommended serving size unless advised by a qualified healthcare professional.

5. Allergens and Sensitivities

We aim to clearly disclose known ingredients and relevant allergen information where applicable.

However, our products may be manufactured, packed, or stored in facilities that also handle allergens or other ingredients.

If you have a serious allergy, intolerance, or sensitivity, please contact us before purchasing and consult your healthcare professional if needed.

6. Pricing and Payment

All prices are listed in New Zealand dollars unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payment must be completed at checkout before an order is processed. We use secure third-party payment providers to process payments. We do not store your full payment card details.

If a pricing or product error occurs, we reserve the right to cancel or amend the affected order. If payment has already been made and the order is cancelled, we will issue a refund for the affected item or order.

7. Orders

When you place an order through our website, you agree that all information you provide is accurate, complete, and current.

We reserve the right to refuse, cancel, or limit any order where we reasonably believe there has been an error, misuse, suspected fraud, unauthorised activity, or breach of these Terms.

An order confirmation email does not guarantee acceptance of your order. Your order is accepted once it has been processed and dispatched.

8. Shipping and Delivery

We aim to process and ship orders as quickly as reasonably possible.

Delivery timeframes are estimates only and may vary due to courier delays, public holidays, weather events, customs processing, or other circumstances outside our control.

You are responsible for providing accurate delivery details. If an order is returned to us due to an incorrect or incomplete address, we may charge an additional shipping fee to resend the order.

Risk in the products passes to you once the order has been delivered to the address provided at checkout.

If your order is delayed, lost, or marked as delivered but not received, please contact us at sebastian@wellbeats.coach and we will work with the courier to investigate.

9. Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy, which forms part of these Terms of Service.

Nothing in these Terms limits your rights under New Zealand consumer law.

If a product is faulty, damaged, unsafe, not of acceptable quality, or does not match its description, you may be entitled to a remedy such as a replacement, refund, or store credit, depending on the situation.

For hygiene, safety, and quality reasons, opened, used, or unsealed supplement products cannot be returned for change of mind unless they are faulty, damaged, or incorrectly supplied.

10. Promotions, Discounts, and Offers

From time to time, we may offer discounts, promotional codes, bundles, or special offers.

Promotions may be subject to additional terms, expiry dates, stock availability, and usage limits.

We reserve the right to modify, suspend, or cancel promotions at any time, unless this would be misleading or unfair under applicable law.

Promotional codes must be applied at checkout and cannot usually be applied retrospectively after an order has been placed.

11. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or update product formulations at any time.

If a product you have ordered is unavailable, we will contact you and offer a suitable remedy, such as a refund, replacement, or alternative product where appropriate.

12. Website Content

All content on this website, including text, images, branding, logos, graphics, product information, and educational material, is owned by or licensed to Wellbeats unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

You may use our website for personal, non-commercial use and for purchasing products from Wellbeats.

13. User Comments, Reviews, and Feedback

If you submit a review, comment, testimonial, or other content to us, you agree that we may use, reproduce, edit, and share that content for business, marketing, and website purposes, unless you tell us otherwise.

You agree not to submit content that is unlawful, offensive, misleading, defamatory, abusive, spam, or infringes the rights of another person.

We reserve the right to remove or edit user-submitted content at our discretion.

14. Third-Party Links and Services

Our website may contain links to third-party websites, tools, payment providers, courier services, or other external services.

We are not responsible for the content, accuracy, privacy practices, or performance of third-party websites or services.

Using third-party services may be subject to their own terms and privacy policies.

15. Privacy

Your privacy is important to us.

When you use our website or place an order, we may collect personal information such as your name, contact details, delivery address, billing details, and order history.

We use this information to process orders, provide customer support, communicate with you, improve our services, and comply with legal obligations.

For more information, please refer to our Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by law, Wellbeats is not liable for any indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.

Nothing in these Terms limits or excludes any rights you may have under New Zealand consumer law that cannot legally be excluded.

You are responsible for using our products safely, according to the directions provided, and in a way that is suitable for your individual circumstances.

17. Prohibited Uses

You must not use our website or products:

• For any unlawful purpose

• To breach any local, national, or international law

• To infringe upon our intellectual property or the rights of others

• To submit false or misleading information

• To upload viruses, malware, or harmful code

• To spam, phish, scrape, crawl, or interfere with the website

• To harass, abuse, insult, harm, defame, or discriminate against others

• To attempt to gain unauthorised access to our systems

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been breached.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with the updated date. Your continued use of our website after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes relating to these Terms, our website, or our products will be handled under New Zealand law.

20. Contact Information

If you have any questions about these Terms of Service, please contact us at:

sebastian@wellbeats.coach