Refund policy

Last updated: 11 June 2026

30-day returns (change of mind)

If you change your mind, you may return any product within 30 days of delivery, provided it is unopened, unused, and in its original sealed packaging, with proof of purchase. Because our products are consumable dietary supplements, we cannot accept opened products for change-of-mind returns, for health and safety reasons.

Faulty, damaged or incorrect items

If your product arrives damaged, is faulty, or isn't what you ordered, we will make it right with a replacement or full refund (including shipping) — whichever you prefer. Please contact us within a reasonable time of discovering the issue. For items damaged in transit, photos taken within 48 hours of delivery help us resolve your claim faster.

How to start a return

Email hello@wellbeats.coach with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send products back before contacting us.

Return shipping

For change-of-mind returns, return shipping is at your cost and we recommend a tracked service. For faulty, damaged or incorrect items, we cover the return shipping.

Refunds

Once we receive and inspect your return, we'll notify you and process your refund to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a further 5–10 business days for the refund to appear.

Exchanges

The fastest way to exchange a product is to return the original item and place a new order once your return is accepted.

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a consumer guarantee, you are entitled to the remedies provided by law, and those rights apply in addition to this policy.

Contact

Wellbeats — 67 Willow Street, Tauranga 3110, New Zealand · hello@wellbeats.coach