Shipping policy

Shipping Policy

Last updated: 11 June 2026

Thank you for shopping with Wellbeats.

This Shipping Policy explains how we process, ship, and deliver orders placed through wellbeats.coach.

1. Shipping Provider

All Wellbeats orders are shipped using NZ Post.

Once your order has been dispatched, delivery is handled by NZ Post and their delivery network.

2. Order Processing Times

We aim to process orders as quickly as possible.

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, product launches, promotional periods, or public holidays, processing times may be slightly longer.

You will receive a confirmation email once your order has been placed. If tracking is available, you will receive tracking details once your order has been dispatched.

3. Delivery Timeframes

Estimated delivery timeframes depend on your location, courier availability, public holidays, and NZ Post delivery schedules.

Delivery targets are estimates only and are not guaranteed.

Rural and remote addresses may take longer than standard urban deliveries.

4. Shipping Within New Zealand

We currently ship within New Zealand.

Shipping rates and options will be shown at checkout before you complete your order.

Please ensure your shipping address is accurate and complete before placing your order.

5. Rural Delivery

If your delivery address is rural or remote, additional delivery time may apply.

Please make sure your address is entered correctly, including any rural delivery details, RD number, postcode, unit number, or business name where relevant.

6. Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout.

Once your order has been dispatched, you can use the tracking details to follow the progress of your delivery through NZ Post.

Please allow some time for tracking updates to appear after the parcel has been collected or scanned.

7. Delivery Delays

We do our best to dispatch orders promptly, but delivery delays can happen.

Delays may be caused by:

  • Courier network delays

  • Weather events

  • Public holidays

  • High-volume delivery periods

  • Rural or remote delivery locations

  • Incorrect or incomplete delivery details

  • Events outside our reasonable control

Wellbeats is not responsible for delays caused by NZ Post or circumstances outside our control, but we will do our best to help if there is an issue with your delivery.

8. Incorrect or Incomplete Addresses

You are responsible for providing accurate delivery details at checkout.

If an order is delayed, lost, or returned to us because the address provided was incorrect or incomplete, we may need to charge an additional shipping fee to resend the order.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at sebastian@wellbeats.coach.

We cannot guarantee that address changes can be made once an order has been processed or dispatched.

9. Lost, Missing, or Marked-as-Delivered Orders

If your order is delayed, missing, or marked as delivered but you have not received it, please contact us at sebastian@wellbeats.coach.

Please include:

  • Your order number

  • Your full name

  • Your delivery address

  • Any tracking information you have received

We will work with NZ Post to investigate the issue where appropriate.

10. Damaged Orders

If your order arrives damaged, please contact us as soon as possible at sebastian@wellbeats.coach.

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged product

  • Photos of the packaging and shipping label

We will review the issue and arrange an appropriate solution where required.

11. International Shipping

At this stage, Wellbeats primarily ships within New Zealand.

If international shipping becomes available, shipping rates, timeframes, and any relevant customs or import information will be provided at checkout or on our website.

International customers are responsible for any customs duties, import taxes, or local charges that may apply in their country.

12. Contact Us

If you have any questions about shipping or delivery, please contact us at:

sebastian@wellbeats.coach